Shipping policy
Nookeu – Shipping Policy
Thank you for shopping with Nookeu. This Shipping Policy outlines how we process and deliver orders for our products and services.
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1. Service Coverage
• Home Décor Accessories: We deliver across PAN India through trusted courier and logistics partners.
• Fit-Out Services: Currently available in Mumbai and Navi Mumbai only. Delivery and installation of furniture for these projects are handled directly by our team.
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2. Processing Time
• Orders are typically processed within 2–4 business days after confirmation of payment.
• Customized products or made-to-order items may require additional processing time. Customers will be notified of estimated timelines during checkout or consultation.
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3. Shipping Time
• Metro Cities: Estimated delivery within 4–7 business days.
• Other Locations: Estimated delivery within 7–12 business days, depending on courier service availability.
• Remote or difficult-to-reach locations may take longer.
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4. Shipping Charges
• Standard shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be offered during promotions or for orders above a specified value.
• For large furniture items, delivery charges may vary based on size, weight, and delivery location.
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5. Order Tracking
Once your order has been dispatched, you will receive a tracking ID and link via email/SMS to monitor delivery status.
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6. Delays
While we strive to ensure timely delivery, delays may occur due to:
• Courier/logistics partner issues.
• Natural calamities, strikes, or unforeseen events.
• High order volumes during peak seasons.
In such cases, our support team will keep you updated.
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7. International Shipping
Currently, Nookeu does not offer international shipping. We deliver only within India.
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8. Fit-Out Project Deliveries
• For design & build fit-out projects, all furniture and built-in products are manufactured at our factories and delivered directly to site.
• Our team will coordinate installation timelines with the client to ensure smooth execution.
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9. Contact Us
For queries regarding shipping, please contact our customer support team at:
📧 Email: kapilsolanki@nookeu.com
📞 Phone: +919833733300
🏢 Address: Block 29 Kohinoor complex MIDC Taloja.